Privacy Policy

01Who we are & scope

Desan International (“we”, “us”, “our”), trading as RidoSports, manufactures and installs synthetic sports flooring, polyurethane and acrylic surfaces, athletic tracks, and sports infrastructure, and is based in Ghaziabad, Uttar Pradesh, India.

This policy covers any enquiry you make with us, whether through our website at www.ridosports.com, by phone, on WhatsApp, or by email. By contacting us, you are agreeing to the practices described below.

02Information we collect

We only collect what you choose to share with us. If you fill out our contact form, request a quotation, or get in touch by phone, WhatsApp, or email, this might include:

• Your name, along with the name of your organisation, school, institution, or company.
• How to reach you - phone number, WhatsApp number, and email address.
• Your project details - the sport, location, area, and your specific requirements.
• Any other information you choose to include in your message.

03How we use it

Once we have this information, we use it to:

• Respond to your enquiries and prepare quotations.
• Plan and carry out your flooring or court projects.
• Keep you updated on progress, delivery, and any after-sales support.
• Maintain our internal business records.
• Meet our legal and regulatory obligations.

04Sharing & disclosure

We do not sell, rent, or trade your personal information. The only time we would share it is if we are legally required to by a court, regulator, or government authority, or where it is necessary to protect our rights and safety.

05Data security

We take reasonable measures to protect the information you share with us against loss, misuse, or unauthorised access. However, no method of transmission or storage is completely secure, so we cannot promise absolute security.

06Data retention

We keep your information only for as long as it is needed to serve you, maintain our business records, and meet legal requirements. When it is no longer needed, we take steps to delete it.

07Third-party links

Our website may link to other services such as YouTube, Google Maps, and WhatsApp. We are not responsible for the content or privacy practices of those third parties. Please read their own privacy policies before sharing information with them.

08Your rights

Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may have the right to:

• Ask what personal information we hold about you.
• Ask us to correct anything that is inaccurate or outdated.
• Request deletion of your personal information, where appropriate.
• Withdraw any consent you have given, at any time.
• Raise a grievance about how your information is handled.

To exercise any of these rights, please contact us using the details in section 11.

09Children's privacy

Our services are intended for businesses, institutions, and adults - not children. We do not knowingly collect personal information from anyone under 18. If you believe a child has shared information with us, please contact us and we will remove it.

10Changes to this policy

We may revise this Policy from time to time. When we do, we will update the “Last updated” date at the top. It is a good idea to check back here occasionally.